Privacy

Introduction

Jarvis Tech Limited takes the security and privacy of the personal information that you provide very seriously and is committed to protecting and respecting your privacy. Jarvis Tech Limited takes every reasonable precaution to ensure that your information is used only in ways as outlined in this Privacy Policy and handled within compliance of the Jarvis Tech Limited Terms & Conditions of Sale.

Jarvis Tech Limited operates in accordance with these terms, as well as The Privacy and Electronic Communications (EC Directive) Regulations 2003 (the, “Directive”), and the General Data Protection Regulation 2018 (the, “GDPR”).

This Privacy Policy will explain how Jarvis Tech Limited will use your information for marketing and all other purposes. By submitting your details to Jarvis Tech Limited via this website, jarvistech.co.uk (the “Site”, “We”, “Us”), via email, or telephone, provided by either the Site or email, you consent to Jarvis Tech Limited use of your personal information in accordance with this Privacy Policy.

This policy sets out the basis on which any personal data Jarvis Tech Limited collects from you, or that you provide to Jarvis Tech Limited, will be processed by. Please read the following carefully to understand Jarvis Tech Limited views’ and practices regarding Jarvis Tech Limited on your personal data and how we will treat it.

Key Contact Details

Should you have any questions regarding your privacy and/or data that are not detailed throughout this Privacy Policy then we provide you with the following details for contact, the Data Controller and Data Processor accepts full liability for the lawful processing of your data and agrees to only use your data lawfully and only collect necessary and non-excessive data.

The Data Controller and Data Processor for the purpose of this Privacy Policy is Jarvis Tech Limited, and can be contacted via privacy@jarvistech.co.uk with the subject header “Data Protection”.

In the instance of data that is gathered directly via Jarvis Tech Limited we act as the Data Controller and Data Processor and no third parties will be used in relation to any and all personal data.

In our core trading activity, we may receive data from 3rd parties (GDPR Compliant data providers). In these instances, we act as the data processor, we will not market to these customers without prior permission obtained via our telemarketing teams using an Opt-In process. Any information we are requested to delete we shall do instantly, and can provide the process in writing on how this is achieved. For more information please email privacy@jarvistech.co.uk

Data We May Collect

We may collect the follow personal information about you from your use of the Site: Including but not limited to; browser signature, IP address, location data, profile data, email address, name, telephone number.

This information is collected by you completing one of our on-site contact forms of purchasing products via the site for the purposes of:

  • processing any order or enquiry from you
  • processing your interest in us, whether as a potential employee or customer or supplier
  • for statistical purposes to improve the services we provide
  • to administer our business
  • to notify you of topics that may be of interest to you
  • completing or supporting any transaction or activity you have with us
  • research and development
  • tailoring the website for its visitors
  • analysis and reporting
  • to build records of individual visitors
  • contacting our visitors for promotion of the site or products
  • to help us prevent fraudulent transactions

This data can also be collected via Cookies on the website and is contained in more detail below in the Cookies section of this privacy policy.

Lawful Purpose of Your Data

Your personal information as detailed above is used in the following ways; to provide you with a quote from us, to respond to your contact enquiry, to contact you about related products and/or services to your original enquiry as detailed in the Email Marketing section below, and your data will be used for no other purpose.

The other information we collect from you as detailed above is used for the purposes of improving the user experience of our website, and checking performance.

Data Storage & Security

This website has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on Jarvis Tech’s Web site when ordering or tracking products is completely secure. We use the most advanced encryption technology to protect you from unauthorised use of information supplied on our Web site.

Unfortunately, the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.

All data stored is kept accurate and up to date, we only keep relevant data in accordance with the GDPR.

In the unfortunate event of any data breaches you will be made aware within 72 hours of us discovering any breach that concerns your personal data to give you the best ability to protect yourself.

We also store local backups of your data to ensure it is kept safe in the event that any of servers fail and your data is lost, this will allow us to maintain the high level of service you expect completely uninterrupted. The local backup is encrypted, password protected, virus & malware protected and regularly maintained.

Disclosure of Your Information

We may disclose your personal information to any member of our group. This includes affiliates, subsidiaries, and our ultimate holding company and its subsidiaries, as defined within section 1159 of the UK Companies Act 2006.

We explicitly only deal with companies that comply with the DPA, GDPR, and the Directive. They must also be registered with all required regulators for their industry and without strikes or unresolved legal or civil action against them.

In the event that the Site or Jarvis Tech Limited has either its entirety or part of its assets acquired by a third party, the information we hold can be considered as part of its total assets. This can result in your information transferring to that third party as part of the acquisition process. We may also be required to disclose your information to legal, government, or local authority agencies as part of an investigating when reasonable evidence is provided by the agency in question.

We allow our visitors to access their own information where this relates to account and order processing information. (For example, users can access things such as their online account details).

We sometimes use third party companies to help us provide our products and services to you and to help us prevent fraudulent transactions. Some of these companies are given access to some, or all, of the information you provide to us and may use cookies on our behalf. These companies are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site or to help us prevent fraudulent transactions and activity.

You agree that you do not object to us, or such third parties contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the The Privacy and Electronic Communications (EC Directive) Regulations 2003 (the, “Directive”), and the General Data Protection Regulation 2018 (the, “GDPR”).

You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, to provide your user information and/or information concerning your activities whilst using this web site we shall do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of this web site, and that use is deemed by us inconsistent with these terms.

We may use "cookies" and other software so as to be able to build up a profile of your interests and preferences and this may be used by us to develop and operate our business. See section "Cookies" below for more information. You may refuse to accept cookies by activating the settings on your browser. However, if you select this setting you may be unable to access certain parts of our site.

We may disclose to third parties aggregated data on the use of this web site or our services, provided that a single individual is not identifiable in such data.

Email Marketing

We may also use your information for the purpose of Email Marketing directly from Jarvis Tech Limited. We will only contact you about enquiries related to your original submission e.g. if you submitted a form asking for information we may contact you about products/services or information relevant to that enquiry, or follow up on your original inquiry to check your satisfaction.

We may also use the email address provided by you to make sure your information provided is still accurate and up to date, and remove your information from our systems if it is no longer accurate and/or relevant.

Details of Data Transfer

Your data will only ever be transferred via secure methods to ensure your data is safe and never passed to any unwarranted third parties, we generally transport your data via a SSL secured HTTPS connection, via TCP secured email, or via SFTP to our local backups. Your data will never be willingly passed to individuals/organisations/companies that do not comply with the GDPR.

Retention of Your Data

We will never excessively store or hold your information for more than legally required, as mentioned above in the Email Marketing section of this Privacy Policy we contact you annually to ensure your data is still up to date and you are still happy for us to hold your information for the purposes detailed in this Privacy Policy. Your data will never be held for more than you have permitted.

In the event that we discover your information is no longer relevant or up to date or accurate, we will remove you from our systems unless legally required to do otherwise by any relevant EU laws.

We determine a 36-month retention period for your data as suitable for adequate time to develop and business cycles to complete. Whenever your data is renewed or reconfirmed as accurate the 36-month period mentioned is renewed.

Accurate Record Keeping

As mentioned in the Retention of Your Data section, we seek to ensure that the records kept are always accurate. This concludes of an annual email from us detailing the information we hold about you and requiring you to confirm the accuracy of the data, updating your data, or requesting to be removed from our systems.

In the event that any of the data we hold about you is no longer accurate then you must contact us where possible to allow us to update our records and make sure any information we share with you is still relevant. You can do this by contacting us via email on privacy@jarvistech.co.uk with 3 matching details of the information we hold and the details of the information requiring updating using the subject header “Update My Information”.

Your Rights

As detailed within the GDPR you have full rights to access for all of the information we hold about you. This can be retrieved free of charge and will contain a complete record of all the information the Site or Jarvis Tech Limited holds about you. This can be requested via emailing privacy@jarvistech.co.uk with the email subject header “Data Access Request” and by providing reasonable proof of your identity.

You also have the right to withdraw consent and complain (both detailed below) along with all other rights as declared by the GDPR. We do not dispute any of your rights and allow you to make any lawful request in-line with the GDPR.

Withdrawing Consent

If you no longer wish to receive information directly from Jarvis Tech Limited or our subsidiaries, then you are able to simply withdraw your consent. This can be done via providing information via email to privacy@jarvistech.co.uk with the email subject header “Withdrawing Consent”.

Under GDPR you also now have the right to be forgotten, this consists of Jarvis Tech Limited and our subsidiaries ceasing contact with you and delete your information from our records. This can be done via email to privacy@jarvistech.co.uk with the email subject header “Right To Be Forgotten”.

Complaints

If you believe we have mistreated your information/data and wish to lodge a complaint you can do it in the following ways:

You can register a complaint directly with us by email via privacy@jarvistech.co.uk with the email subject header “Complaint”. We will respond to your inquiry within 48 hours. You can register a complaint directly with the ICO by following this guide https://ico.org.uk/concerns/.

Automated Decision Making

Jarvis Tech Limited does not perform any automated decision making with client or third-party customer data.

Links

The Site may, from time to time, contain links to and from the websites of Jarvis Tech Limited partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Jarvis Tech Limited does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Telephone Preference Service (TPS)

If you are registered with the telephone preference service (TPS) you understand that by agreeing to the terms of this privacy policy you are giving express consent for Jarvis Tech Limited companies to contact you via telephone and SMS (text) for the purpose of progressing your application(s). Further information is available on the ICO website found here:

https://ico.org.uk/media/for-organisations/documents/1555/direct-marketing-guidance.pdf

https://ico.org.uk/for-organisations/guide-to-pecr/electronic-and-telephonemarketing/telephone-marketing/

Cookies

Cookies are small data files, applied by the majority of websites, which transfer text-only information to the browser of your computer. The Site requires the use of cookies in order for it to work effectively. Some cookies are essential in order to enable you to move around the Site and use its features, such as enabling you to sign in to the Site. These cookies don’t gather information about you that could be used for marketing or remembering where you have been on the internet. This category of cookies cannot be disabled. Jarvis Tech Limited also use cookies to improve your experience of the Site as well as to provide information to the Site.

By using the site you accept the use of cookies. You may control the cookies used by the Site by modifying the settings in your browser to change your cookie preferences. If cookies are disabled, this may mean that the Site will not work effectively. For more detailed information about cookies and how they can be managed and deleted please visit www.allaboutcookies.org.

Third Party Cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Changes to our Privacy Policy

Please note that this Privacy Policy forms part of Jarvis Tech Limited Terms and Conditions for use of the Site and forms part of the agreement between you and Jarvis Tech Limited. Jarvis Tech Limited may, from time to time, amend this Privacy Policy, in whole or in part, in Jarvis Tech Limited sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised privacy policy on the Site. Depending on the nature of the change, Jarvis Tech Limited may announce the change:

(a) on the home page of the Site; or (b) by email, if Jarvis Tech Limited has your email address. In any event, by continuing to use the Site following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must not use the Site.